Privacy Policy
Last updated: July 2026
This Privacy Policy explains how Full Scale Sound collects, uses, stores, and protects your personal information when you use www.fullscalesound.com, download a guide, contact us, create an account, purchase a masterclass, or use our services.
Full Scale Sound is operated by Nick Sounidis trading as Full Scale Sound.
Contact: support@fullscalesound.com
Business address: 55 Devonshire Road, London, N13 4QU, United Kingdom
By using the website, submitting a form, creating an account, downloading a guide, or purchasing from Full Scale Sound, you acknowledge that your personal information will be handled as described in this Privacy Policy.
01. Personal Information We Collect
We may collect the following personal information:
Your name.
Your email address.
Your billing or payment-related information.
Your account login details.
Information you submit through contact forms.
Information you provide when downloading a guide.
Information you provide when purchasing a masterclass.
Information you provide when booking mentorship, one-to-one sessions, or project feedback.
Audio, video, links, project files, notes, or other materials you choose to submit for feedback.
Information about your purchases, course access, and progress through the masterclass platform.
Basic technical information such as browser type, device information, IP address, website usage data, and cookie information.
02. How We Use Your Information
We use your information to:
Provide access to masterclasses, guides, digital materials, and related services.
Deliver guide downloads and confirmation emails.
Create and manage your Full Scale Sound account.
Process purchases, payments, invoices, and refunds.
Track masterclass progress, including for refund eligibility.
Respond to contact forms, support requests, and enquiries.
Provide mentorship, one-to-one sessions, project feedback, or educational guidance where purchased.
Send occasional emails about masterclasses, lessons, guides, or audio post-production content, where you have chosen to receive them.
Improve the website, platform, content, and user experience.
Maintain the security and reliability of the website and platform.
Comply with legal, tax, accounting, consumer protection, and administrative obligations.
03. Lawful Bases for Using Your Information
We only use your personal information where we have a lawful basis to do so.
This may include:
Contract — when we need to provide a masterclass, guide, account access, mentorship, feedback, customer support, payment processing, or another service you have requested.
Consent — when you choose to receive occasional marketing emails from Full Scale Sound.
Legitimate interests — when we respond to enquiries, improve the website, understand how people use the platform, protect the service, manage customer relationships, or keep appropriate business records.
Legal obligation — when we need to keep records for tax, accounting, legal, regulatory, or consumer protection reasons.
04. Guide Downloads
When you request a guide, we use your email address to send you the guide and related delivery email.
If you choose to receive occasional emails from Full Scale Sound, we may also use your email address to send you emails about new masterclasses, lessons, guides, and related audio post-production content.
If you do not choose to receive occasional emails, we will only use your email address to send the guide and any necessary service-related communication.
05. Marketing Emails
If you choose to receive emails from Full Scale Sound, we may send occasional emails about new masterclasses, lessons, guides, and related audio post-production content.
You can unsubscribe at any time by using the unsubscribe link in any marketing email or by contacting support@fullscalesound.com.
We do not sell your personal information to advertisers or third parties.
06. Purchases and Payments
When you purchase a masterclass, mentorship, or other service, we use your information to process the purchase, provide access, manage your account, and support you as a customer.
Payment information is processed by our payment provider. Full Scale Sound does not store your full card details.
We may keep records of your purchase, payment status, invoice details, access rights, masterclass progress, and refund requests for business, support, accounting, legal, and consumer protection purposes.
07. Masterclass Progress and Refund Eligibility
The masterclass platform may track your progress through course content.
This may include completed lessons, watch progress, access history, or similar learning activity.
We use this information to provide the learning experience, help you track progress, manage access, and apply the refund policy where relevant.
08. Mentorship and Submitted Work
If you purchase mentorship, one-to-one sessions, project feedback, or a professional edition, you may choose to submit audio, video, project files, links, notes, or other materials for review.
We use submitted materials only to provide feedback, mentorship, or educational guidance.
You should only submit materials that you have permission to share.
We do not publish, share, or use submitted work for marketing or public examples without your permission.
09. Contact Forms and Enquiries
When you contact Full Scale Sound through a form or by email, we use the information you provide to read, manage, and respond to your enquiry.
We may keep a record of messages for a reasonable period so we can manage support, follow-up, customer service, and business administration.
10. Cookies and Analytics
The website may use cookies and similar technologies.
Some cookies are essential for the website to function, including account access, checkout, security, and platform features.
Other cookies may help us understand website traffic, improve user experience, analyse performance, or support marketing features.
You can manage cookies through your browser settings or any cookie banner or cookie settings available on the website.
If you disable certain cookies, some parts of the website or platform may not work properly.
11. Who We Share Information With
We may share personal information with trusted service providers who help us run Full Scale Sound.
This may include:
Website and hosting providers.
Payment processors.
Email and automation platforms.
Video hosting or course platform providers.
Analytics providers.
Customer support and administration tools.
Account, login, or membership tools.
Professional advisers, such as accountants or legal advisers.
These providers only receive the information needed to provide their services.
We may also share information if required by law, regulation, legal process, or where necessary to protect the rights, property, safety, or security of Full Scale Sound, users, or others.
12. International Transfers
Some service providers may process personal information outside the United Kingdom.
Where this happens, we aim to rely on appropriate safeguards required by data protection law, such as adequacy decisions or approved contractual protections where applicable.
13. How Long We Keep Information
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.
For example:
Account information is kept while your account remains active.
Purchase, invoice, refund, and transaction records may be kept for accounting, tax, legal, and business record purposes.
Support messages and contact form enquiries may be kept for a reasonable period so we can manage customer service and follow-up.
Marketing email records are kept until you unsubscribe or ask us to delete them, unless we need to keep limited records to respect your unsubscribe request.
Masterclass progress data may be kept while your account remains active or while it is needed to manage access, support, refunds, or platform administration.
Submitted mentorship materials are kept only for as long as needed to provide feedback or support, unless otherwise agreed.
14. How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.
No website, platform, or online service can be guaranteed to be completely secure, but we aim to use appropriate technical and organisational measures to protect the information we hold.
15. Personal Data Breaches
If a personal data breach occurs, we will take appropriate steps to assess, contain, and address it.
Where required by law, we will notify the Information Commissioner’s Office and affected individuals.
We will also keep appropriate records of personal data breaches where required.
16. Your Rights
You have rights over your personal information.
Depending on the circumstances, you may have the right to:
Access the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your information.
Ask us to restrict how we use your information.
Object to certain uses of your information.
Withdraw consent, where we rely on consent.
Ask for a copy of your information in a portable format.
To exercise your rights, contact support@fullscalesound.com.
We may need to verify your identity before responding to certain requests.
17. Complaints
If you have concerns about how your personal information is handled, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.
Information Commissioner’s Office
Website: www.ico.org.uk
18. Children
Full Scale Sound is not intended for children.
You must be at least 18 years old, or have reached the age of majority in your country, to purchase paid masterclasses or services from Full Scale Sound.
We do not knowingly collect personal information from anyone under the age of 18.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on the website with the “Last updated” date.
Changes apply from the date they are posted, unless stated otherwise.
20. Contact
If you have questions about this Privacy Policy or how your personal information is used, contact:
Full Scale Sound
Nick Sounidis trading as Full Scale Sound
55 Devonshire Road, London, N13 4QU, United Kingdom